Michael J. Swiney, MCSE
5 Kilmer Court
Freehold, New Jersey 07728
732-677-3672
mj1970s@yahoo.com
Executive Summary:
· Working knowledge of many software and hardware types
· Trained in all areas of networks.
· Strong analytical and troubleshooting skills
· Strong training skills.
· Work well in a high pressure environment.
· Skilled at organizing complex projects, defining project priorities, and delegating tasks.
· Skilled at encouraging others and developing rapport.
· Major strengths in planning, problem solving and communication.
· Works very well in a group or with little supervision.
Experience:
Immersant Parsippany, New Jersey Senior Systems Administrator 1999 to 2009
· Set up user accounts with active directory and e-mail accounts in Exchange
· Backup and restore of all servers.
· Received telephone calls from users with data communications problems such as failure of data to be transmitted to another location.
· Trained entire staff in many Microsoft software, both in a classroom setting and one on one as needed.
· Created and designed all end-user documentation for class
· Detected error messages that signaled malfunction in communications software and hardware. Developed relationships with software/hardware vendors.
· Helped end user with software and hardware issues.
· Upgraded and repair of Servers and Workstations.
· Researched and recommended software for company wide use.
· Installation of software including OS.
WWOR-TV Secaucus, New Jersey Trainer/ Help Desk Manager 1995-1999
· Developed help desk system that is still in use.
· Developed training schedules for all employees.
· Wrote all end user/classroom materials.
· Kept track of Help Desk employees progress using Net Captain software.
· Motivated and kept employee morale high.
· Managerial duties for Help Desk employees.
· Held training sessions in a classroom setting.
· By training in the Microsoft and business related software, was able to increase employees output. Wrote all end-user documentation. Received telephone calls from users with data communications problems such as failure of data to be transmitted to another location.
· Working closely with other department heads was able to get the most out of training.
· Involved in solving help desk items when my staff could not.
Multex Sytems New York, New York Corporate Trainer 1997-1999
- Traveled to Corporate subscribers and trained them in the uses of Multex software
- Guided the students in advance versions of Multex Software
- Judged and solved the student’s course related problems
- Prepared handouts on different programs for the convenience of students
- Made myself available for one on one instruction to anyone who needed it
- Was a part of the project management team for future products
Teacher's Retirement System of NYC New York, New York Trainer 1994 -1997
- Facilitated and quickly assessed training level and needs of employees during selected software training classes.
- Created and developed user ready training manuals utilizing Custom Guide and other resources as needed.
- Continually attended trainings to update and evaluate entire training department.
- Prepare, schedule and perform training of new hires.
- Coordinate and implement all activities related to several training courses offered including course and sending out invitations to participants, instructor scheduling, maintaining sign-in records, ensuring correct room set-up and equipment, creating or ordering materials and maintaining inventory.
- Recommends, research and develops training courses for supervisors.
- Provide support for mentoring program for new employees.
Lakeland College Mentor, Ohio. AAS 1989
New Horizons Iselin, New Jersey Certified 1992
License: MCSE
References: Available upon request
